Support
Help & Support
Find answers to frequently asked questions below, or reach out to our team directly.
What are BigChess Premium physical sets?+
Our handcrafted Premium sets include all the pieces needed to play BigChess on a physical 10×10 board, including the Archbishop piece. Each set is made with premium materials and is perfect for both casual and competitive play.
Will I receive the same product that I see in the pictures?+
Yes. Every Premium set is handcrafted individually, and we photograph actual products — not renders. Minor natural variations in wood grain are part of what makes each set unique.
What platforms is BigChess available on?+
BigChess is available on iOS, Android, and in the browser at bigchess10.com/game. It is free to play: online games, challenges to friends and games on one device are free in every variant. Premium (monthly, yearly, or lifetime; a free trial may be offered on the yearly plan and is shown at checkout) adds the strongest bot levels, unlimited puzzles, hints, undos and game analysis, advanced statistics, and premium board themes and piece sets.
What chess variants are supported?+
BigChess (10×10 board with the Clone piece) and eight more variants: Grand Chess, Capablanca Chess, Chess960, Duck Chess, Makruk, Crazyhouse, Atomic Chess, and Fog of War. Every variant is available in online matches, challenges to friends, games against the computer, and on one device with a friend. Puzzles are Big Chess only.
What does Premium include, and how do I cancel?+
Free: online play, challenges to friends and games on one device in all 9 variants; bot levels 0–4; 3 puzzles a day plus the daily puzzle; 3 hints and 3 undos per game against the bot; 1 engine game analysis a day; basic statistics and your game archive; standard boards and pieces. Premium adds bot levels 5 and 6; unlimited puzzles, hints, undos and game analysis; advanced statistics for every variant (rating history and openings); and premium board themes and piece sets. Premium works on the website and in the apps with the same account. Plans are monthly, yearly and lifetime; prices are shown at checkout and can differ by country. A free trial may be offered on the yearly plan; availability is shown at checkout. To cancel a subscription bought on the website, open Profile, then Subscription, then Manage Subscription; a subscription bought in the App Store or Google Play is cancelled in that store. You keep Premium until the end of the period you paid for.
I have a Premium code. How do I use it?+
Sign in on the website, open your Profile and enter the code in the Redeem a code box. Premium is activated for your account on the website and in the apps.
How do I contact support?+
For any questions about orders, the app, or game rules, reach us at info@bigchess10.com. We typically respond within 1–2 business days.
Still need help?
Contact us at info@bigchess10.com and we'll get back to you within 1–2 business days.