Support
Help & Support
Find answers to frequently asked questions below, or reach out to our team directly.
What are BigChess Premium physical sets?+
Our handcrafted Premium sets include all the pieces needed to play BigChess on a physical 10×10 board, including the Archbishop piece. Each set is made with premium materials and is perfect for both casual and competitive play.
Will I receive the same product that I see in the pictures?+
Yes. Every Premium set is handcrafted individually, and we photograph actual products — not renders. Minor natural variations in wood grain are part of what makes each set unique.
What platforms is BigChess available on?+
BigChess is available on iOS, Android, and as a browser game at shop.bigchess10.com. You can play for free or subscribe to Premium for access to all game variants and exclusive features.
What chess variants are supported?+
In addition to BigChess (10×10 board with Clone piece), the app supports Grand Chess, Chess 960, Capablanca Chess, Makruk, and Duck Chess. We are continuously adding new variants.
How do I contact support?+
For any questions about orders, the app, or game rules, reach us at info@bigchess10.com. We typically respond within 1–2 business days.
Still need help?
Contact us at info@bigchess10.com and we'll get back to you within 1–2 business days.